PRIVACY POLICY — CASA HUGO
TABLE OF CONTENTS
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Data Controller
Data Collected
Purposes of Processing
Legal Bases for Processing
Payments, Security Deposits and Payments Providers
Reservations, Consents and Contractual Evidence
Video surveillance
Cookies
Data Retention
Data Recipients
Website Hosting
Data Security
Data Subjects Rights
International Data Transfers
Changes to this Privacy Policy
01
DATA CONTROLLER
The controller of the personal data collected through the CASA HUGO website and services is:
Mr. Rémy SLAMA
Sole Proprietor (Entrepreneur Individuel)
134 rue Victor Hugo
97200 Fort-de-France
Martinique — France
SIREN: 532 621 430
Email: contact@casahugo.fr
Telephone: +596 696 267 151
VAT exempt pursuant to Article 261 D, 4° of the French General Tax Code (Code général des impôts).
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DATA COLLECTED
In the course of its activities, CASA HUGO may collect certain personal data, including:
identity information;
contact details;
email address;
telephone number;
reservation information;
stay dates;
payment-related information;
browsing data;
IP address;
technical logs;
information required to comply with legal and regulatory obligations.
CASA HUGO does not knowingly collect sensitive personal data within the meaning of the General Data Protection Regulation (GDPR).
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PURPOSES OF PROCESSING
Personal data may be processed for the following purposes:
reservation management;
customer relationship management;
stay confirmations and communications;
payment processing;
transaction security;
fraud prevention;
compliance with legal obligations;
handling requests and enquiries;
protection of persons and property;
service improvement;
retention of contractual records and proof of consent.
CASA HUGO does not sell personal data to third parties.
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LEGAL BASES FOR PROCESSING
Personal data processing carried out by CASA HUGO is based on:
the performance of the reservation contract;
compliance with legal obligations;
CASA HUGO’s legitimate interests;
the Guest’s consent where required by law.
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PAYMENTS, SECURITY DEPOSITS AND PAYMENT PROVIDERS
Payments made through the CASA HUGO website are securely processed by Stripe.
CASA HUGO does not store Guests’ complete payment card information.
Stripe may process certain personal and technical data necessary for:
payment processing;
security deposits and payment authorizations;
fraud prevention;
transaction security.
Payments processed through Stripe are secured using industry-standard encryption protocols.
Any processing performed by Stripe is governed by Stripe’s own Privacy Policy.
CASA HUGO may also use the specialised provider Swikly for the management of security deposits required for certain bookings.
In this context, certain identification, booking, payment and transaction data may be transmitted to Swikly for the purpose of establishing, managing, releasing or, where applicable, enforcing the security deposit.
Processing activities carried out by Swikly are subject to Swikly’s own Privacy Policy.
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RESERVATIONS, CONSENTS AND CONTRACTUAL EVIDENCE
To ensure the validity of reservations and the legal security of transactions, CASA HUGO may retain certain technical and evidential records, including:
reservation date and time;
IP address;
technical logs;
version of the Terms and Conditions accepted;
consent status;
transaction-related information;
technical identifiers associated with payments.
Such information is retained for:
contractual performance;
fraud prevention;
the protection and defence of CASA HUGO’s legal rights.
CASA HUGO may also retain connection, authentication and security logs to prevent fraud, secure its services and protect its legitimate interests.
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VIDEO SURVEILLANCE
For the protection of persons and property, certain common areas and exterior access points of CASA HUGO may be monitored by video surveillance systems.
Such systems:
do not record private accommodation areas;
are used exclusively for security purposes;
comply with applicable regulations.
Recordings are accessible only to authorized persons and are retained for no longer than thirty (30) days, unless a longer retention period is required in connection with an incident, legal proceedings, a lawful request from authorities, or a regulatory obligation.
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COOKIES
The CASA HUGO website may use cookies or similar technologies necessary for:
website functionality;
security;
reservation management;
payment processing;
audience measurement and analytics where activated.
Users may configure their browser settings to limit or block certain cookies, subject to the potential impact on website functionality.
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DATA RETENTION
Personal data is retained only for the period necessary to fulfil the purposes for which it was collected, including:
the duration of the contractual relationship;
legally required retention periods;
periods necessary to protect CASA HUGO’s rights and interests.
Certain technical or evidential records may be retained for longer where justified by legitimate legal or security considerations.
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DATA RECIPIENTS
Personal data may be accessible to:
CASA HUGO;
technical service providers strictly necessary for operations;
payment service providers, including Stripe, and security deposit management providers, including Swikly;
legally authorized authorities;
partners involved in the provision of services requested by Guests.
CASA HUGO limits access to authorized persons strictly requiring such information.
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WEBSITE HOSTING
The CASA HUGO website is hosted by an external technical provider whose details are set out in the Legal Notice available on the website.
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DATA SECURITY
CASA HUGO implements reasonable technical and organizational measures designed to protect personal data against:
loss;
unauthorized access;
disclosure;
alteration;
destruction.
However, no electronic transmission or storage system can guarantee absolute security.
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DATA SUBJECTS RIGHTS
In accordance with applicable regulations, individuals may exercise the following rights:
right of access;
right to rectification;
right to erasure;
right to restriction of processing;
right to object;
right to data portability;
right to withdraw consent where consent constitutes the legal basis for processing.
Requests may be sent to:
contact@casahugo.fr
If a concern remains unresolved, individuals may lodge a complaint with the competent supervisory authority.
For France, the competent authority is:
Commission Nationale de l’Informatique et des Libertés (CNIL)
www.cnil.fr
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INTERNATIONAL DATA TRANSFERS
Certain technical service providers used by CASA HUGO may process personal data outside the European Union.
Where such transfers occur, CASA HUGO ensures that appropriate safeguards are implemented in accordance with applicable data protection laws.
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CHANGES TO THIS PRIVACY POLICY
CASA HUGO reserves the right to modify this Privacy Policy at any time, including to:
comply with legal and regulatory developments;
adapt its services;
improve transparency regarding data processing activities.
Any updated version will be published on the CASA HUGO website and shall become effective upon publication.
Privacy Policy Version
CASA HUGO Privacy Policy v1.0
Last updated : May, 30th, 2026